What is the minimum order quantity (MOQ)?

For standard OEM products (your logo on our existing models), the MOQ is 50 units. For ODM custom products with hardware changes, MOQ starts at 200 units. Prototype samples can be ordered as 1–3 units for evaluation.

What certifications do your products carry?

We hold 30+ international certifications including CE, FCC, RoHS, CCC, Google EDLA (Full GMS), KC, UKCA, INMETRO, EAC, and more. We handle all certification paperwork and can assist with additional market-specific certifications you may need.

How long does OEM production take?

Typical lead times: Sample production 7–15 days, OEM order production 25–35 days, ODM custom project 60–90 days. We provide real-time production tracking through your dedicated account manager.

Can I customize the software / OS?

Yes. We offer full DaisyOS customization: custom launcher UI, pre-installed app packages, custom boot animation and screensavers, MDM integration, private cloud configuration, and white-label app store. Our software team handles the integration end-to-end.

What are the payment terms?

Standard terms: 30% T/T deposit upon order confirmation, 70% balance before shipment. For established partners with good history, we offer Net 30 or L/C payment. We accept T/T, L/C, and major trade finance platforms.

Do you offer after-sales support and warranty?

All products come with a 3-year limited warranty. We provide: dedicated after-sales engineer, spare parts supply, remote diagnosis via DaisyOS, and on-site service coordination through our global partner network.

Can you provide factory audit / inspection?

Yes. We welcome factory audits and can arrange factory tours (in-person in Dongguan or virtual video tour). We support third-party inspections by SGS, Bureau Veritas, TÜV, and other accredited agencies. Our ISO 9001 certification documentation is available upon request.

Firmware Center

Official firmware release notes, update guides and troubleshooting articles for Riotouch interactive displays, smart boards and digital signage.

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⚠️ Important: Installing incorrect firmware may render your device non-functional. Always confirm your exact model number and verify the checksum before flashing.

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Troubleshooting — Start Here

RK3588 IFPD Service Manual Walkthrough: Firmware Update & Fault Fixing

Complete illustrated guide to the RK3588 IFPD service manual — USB & OTA firmware update steps, factory menu (remote INPUT → 2580), and decision flows for black screen, OPS no-signal, no audio and touch failure.

By Daisy · Sep 07 2026 · firmware upgrade · troubleshooting

📘 Firmware Releases

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RK3576 · YS-ES3576 · Android 16

RK3576 YS-ES3576 Firmware — Android 16 with Eshare

Full firmware package for RK3576 (YS-ES3576) boards with Android 16 and the Eshare collaboration app pre-installed.

2.67 GB · ZIP · Released Sep 2026

⬇️ Download — YS-ES3576 Android 16 Eshare

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RK3576 · RP-3576BD · Android 16

RP-3576BD Firmware — Android 16 (Transcreen) C4RIO V2.5.11

Full firmware package for RP-3576BD boards (RK3576BD C4RIO) with Android 16 and Transcreen wireless presentation support.

2.75 GB · ZIP · V2.5.11 · Released Sep 2026

⬇️ Download — RP-3576BD Android 16

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RK3588 · RP-3588BD · Android 15

RP-3588BD Firmware — Android 15 (Transcreen, Fingerprint/NFC/Air Sensor) C4RIO V2.2.0

Full firmware package for RP-3588BD boards (RK3588BD C4RIO) with Android 15, Transcreen wireless presentation, fingerprint/NFC module and air-quality sensor support.

1.82 GB · RAR · V2.2.0 · Released Sep 2026

⬇️ Download — RP-3588BD Android 15

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RK3588 · V2 · Android 13

3588 V2 Firmware — Android 13 with Eshare

Full firmware package for RK3588 V2 boards with Android 13 and the Eshare collaboration app pre-installed.

3.19 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V2 Android 13 Eshare

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RK3588 · V2 · Android 13

3588 V2 Firmware — Android 13 (Transcreen)

Full firmware package for RK3588 V2 boards with Android 13 and Transcreen wireless presentation support.

3.15 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V2 Android 13 Transcreen

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RK3588 · V2 · Android 15

3588 V2 Firmware — Android 15 with Eshare

Full firmware package for RK3588 V2 boards with Android 15 and the Eshare collaboration app pre-installed.

3.33 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V2 Android 15 Eshare

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RK3588 · V2 · Android 15

3588 V2 Firmware — Android 15 (Transcreen)

Full firmware package for RK3588 V2 boards with Android 15 and Transcreen wireless presentation support.

3.25 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V2 Android 15 Transcreen

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RK3588 · V3 · Android 13

3588 V3 Firmware — Android 13 with Eshare

Full firmware package for RK3588 V3 boards with Android 13 and the Eshare collaboration app pre-installed.

2.97 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V3 Android 13 Eshare

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RK3588 · V3 · Android 13

3588 V3 Firmware — Android 13 (Transcreen)

Full firmware package for RK3588 V3 boards with Android 13 and Transcreen wireless presentation support.

5.55 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V3 Android 13 Transcreen

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RK3588 · V3 · Android 15

3588 V3 Firmware — Android 15 with Eshare

Full firmware package for RK3588 V3 boards with Android 15 and the Eshare collaboration app pre-installed.

2.93 GB · RAR · Released Sep 2026

⬇️ Download — 3588 V3 Android 15 Eshare

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RK3588 · V3 · Android 15

3588 V3 Firmware — Android 15 (Transcreen)

Full firmware package for RK3588 V3 boards with Android 15 and Transcreen wireless presentation support.

3.01 GB · ZIP · Released Sep 2026

⬇️ Download — 3588 V3 Android 15 Transcreen

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Update Guide

How to Update RK3588 Firmware

Step-by-step local USB update instructions with preparation checklist and troubleshooting tips.

Guide

📗 Troubleshooting & FAQ

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FAQ — More Coming Soon

More troubleshooting articles will be published here

Device not booting, Wi-Fi issues, touch calibration, EDLA / Play Store problems — each explained with symptoms, causes and step-by-step fixes. Related firmware downloads linked where relevant.

Planned: boot failure · Wi-Fi 6 · touch · Play Store

🔐 Safe Flashing Checklist

✅ Confirm exact model number (label on rear of device)
✅ Download only from this official page
✅ Verify SHA-256 checksum after download
✅ Keep device on power — never unplug during update
✅ Back up data before flashing
❓ Stuck? Contact hello@riotouch.com with your model & current version